Loyalty Points and a Widow's Interaction with Customer Service: What Happens When a Company Forgets the Human Behind the Account

A widow was blocked from using her late husband's loyalty points. This is what businesses can learn about compassionate customer service from her story.

# Loyalty Points and a Widow's Interaction with Customer Service: What Happens When a Company Forgets the Human Behind the Account A widow was blocked from using her late husband's loyalty points. This is what businesses can learn about compassionate customer service from her story. **Read the full article:** [Kiplinger](https://www.kiplinger.com/personal-finance/loyalty-points-vs-empathy-a-widows-story) *This article was originally published by Kiplinger. MoneyWiseInc provides expert curation of the best financial content from trusted sources.*