How CX Teams Must Adapt To Steer A Journey-Centric Transformation
Duties And Duties To Activate And Evolve Journey Centricity Want a menu of duties that buyer expertise (CX) groups can ...
Tag: JourneyCentric
Have You Developed Your Journey-Centric Transformation Roadmap?
Use Forrester’s Evaluation To Develop Your Journey-Centric Transformation Roadmap Journey centricity requires a change in working mannequin, shifting six operational ...